From High-Stress Claims to Loyal Clients: Why Emotional Intelligence Is the Next Insurance Advantage By Angela “Ms. Angie” Webber, Customer Success & Trauma-Informed Leadership Expert
The insurance industry is, at its core, a business of trust. When disaster strikes—a flooded basement, a totaled car, a denied claim—independent agents are on the front lines, delivering answers and support at the moments clients need it most. These interactions are …
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