Behind the Curtain: Reimagining Case Management in the Age of Complexity By Angela Webber (Ms. Angie)
Today’s case managers walk into hospitals and clinics carrying more than clipboards and care plans. They carry the emotional weight of a healthcare system under strain. Across the country—from major systems like the Mayo Clinic to large academic institutions such as Cleveland …
Trauma-Informed Care Isn’t Just for Patients—It’s the Secret to Stronger Healthcare Teams By Angela Webber (“Ms. Angie”)
When people hear the phrase trauma-informed care, they usually think of patients—those who arrive at ambulatory surgery centers, clinics, and hospitals carrying invisible emotional and physical burdens. But there’s another group quietly absorbing trauma every day: the healthcare workforce itself. Nurses, schedulers, …
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