🏛️ How Emotional Intelligence Is Quietly Transforming Local Government Service By Angela Webber (“Ms. Angie”)
The past few years have redefined what it means to serve the public. Municipal employees—once praised for their steady hands—now find themselves on the front lines of community anxiety, navigating everything from pandemic aftershocks to budget constraints and public frustration. The skills …
🎙️ When Every Complaint Is on the Air: Why Emotional Intelligence Is the New Frontline Tool for Broadcasters By Angela Webber (“Ms. Angie”)
Across studios and control rooms, the red light blinks—live. Every second offers opportunity and risk, not just for on-air talent, but for producers, call-screeners, engineers, and managers working behind the scenes. In today’s broadcast environment, where audience feedback is instant and public, …
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