Learning Objectives & Attendance Benefits

Learning Objectives

Understand the Power of Empathy and Trauma Awareness:
Learn how emotional intelligence and trauma-aware leadership can transform team dynamics, customer interactions, and organizational culture.
Master Techniques for Navigating Diverse People and Experiences:
Gain actionable strategies for building authentic connections across cultures, backgrounds, and experiences—developing the soft skills essential for navigating today’s diverse workplaces.
Create and Sustain Professional and Personal Boundaries:
Discover how to set and maintain boundaries that foster resilience, prevent burnout, and support balanced personal, professional, and spiritual well-being.
Foster Lasting Customer Loyalty Through Genuine Service:
Explore practical tools to proactively address challenges “on both sides of the counter,” creating exceptional customer experiences and team loyalty.
Activate Personal and Organizational Growth Through Adversity:
Transform adversity into advantage by identifying root obstacles, leveraging your story, and inspiring positive outcomes for yourself and others.

Actionable Frameworks:
Walk away with proven frameworks and techniques you can immediately apply to build loyalty, resilience, and strong relationships within your team and with customers.
Enhanced Confidence in Complex Situations:
Gain new confidence in handling emotionally charged or cross-cultural interactions, ensuring you and your team respond effectively in any scenario.
Inspiration and Encouragement:
Feel truly valued and inspired by Angie’s heart-centered approach—leaving empowered to create genuine connections and drive meaningful change in your organization.