When Public Service Gets Personal: The Hidden Power of Emotional Intelligence in City Hall By Angela Webber (“Ms. Angie”)
For municipal leaders and staff, public service isn’t just a line on a résumé—it’s a daily test of patience, purpose, and emotional resilience. Behind every agenda item, zoning request, and budget line are human stories filled with frustration, fear, pride, hope, and …
When the Cause Feels Heavy: Why Resilient Teams Are the Backbone of Affordable Housing By Angela Webber
Affordable housing is often framed as a numbers problem: units built, dollars leveraged, timelines met. But anyone close to the work understands a deeper truth. It’s people who turn plans into homes—and it’s people who absorb the weight when the pressure never …
Allyship That’s More Than a Buzzword: Why Banking Needs Real Change—And How to Start By Angela Webber
Allyship is everywhere in banking right now. It appears in corporate statements, leadership panels, conference agendas, and the hashtags attached to well-meaning posts. Yet for many professionals—especially women—there remains a persistent gap between what’s said in meetings and what’s felt in hallways, …
Behind the Numbers: How Executive Empathy Transforms Food Equipment Leadership By Angela Webber
In food equipment manufacturing, the C-suite lives by the numbers. Quarterly results, customer satisfaction scores, safety metrics, and operational dashboards dominate leadership conversations. These metrics matter—but beneath them lies a truth few executives are encouraged to name: it’s the human challenges, not …
Finding Strength Where It Hurts: Rethinking Resilience in Psychiatric Nursing By Angela Webber
Across hospital units, inpatient facilities, and community clinics, psychiatric-mental health nurses are asked to carry extraordinary emotional weight. They witness trauma daily, absorb it quietly, and are often told—sometimes with little more than a poster or a meme—that resilience is the solution. …
Building Resilient Cultures in the Adhesive & Sealant Industry By Angela Webber
In the adhesive and sealant industry, innovation often begins in the lab—new formulations, improved performance, and solutions designed to meet evolving market demands. But the breakthroughs that truly sustain organizations don’t come from chemistry alone. They come from people—teams who show up …
Recharge and Reconnect: Why Hearing Healthcare Needs a New Approach to Provider Wellbeing By Angela Webber
Behind every technological leap in hearing healthcare, there is a deeply human story—a provider helping a patient reconnect with the world of sound, conversation, and belonging. While innovation in hearing aid technology continues to accelerate, the emotional and practical demands placed on …
Reshaping Customer Service in Nonprofit Housing: From Trauma to Trust By Angela Webber
Southern California’s nonprofit housing professionals carry an extraordinary responsibility. Every day, they serve residents whose lives have been shaped by housing instability, economic hardship, mental health challenges, and unresolved trauma. These frontline teams are asked to provide far more than housing—they are …
“A soul generated by Service.”
Service: the action of helping or doing work for someone. Assistance or advice given to customers during and after the sale of goods. The reason we refer to King is because he stood out among the rest. Martin Luther King Jr. was …
Walking the walk
Mid-summer in 2011 I was faced with an experience that one rarely prepares for. I received a call from a friend who worked at the main hospital in our area because a good friend of mine was met with a very difficult …
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