Why Empathy—and Not Just Efficiency—Defines Business Success in 2026 By Angela Webber (“Ms. Angie”)
When a customer storms to the counter, voice raised and patience spent, it’s tempting for even seasoned professionals to brace for the worst. Yet as we move into 2026, the future of business does not belong to the fastest scripts, the most …
What Makes a Small Business Unbreakable? It Starts at the Front Desk By Angela Webber (“Ms. Angie”)
Small business owners have always worn many hats—from marketing to finance to conflict mediation. But in today’s climate, one challenge rises above the rest: keeping teams inspired and customers loyal when stress levels are high and patience is low. Across Main Streets …
Trauma-Informed Care Isn’t Just for Patients—It’s the Secret to Stronger Healthcare Teams By Angela Webber (“Ms. Angie”)
When people hear the phrase trauma-informed care, they usually think of patients—those who arrive at ambulatory surgery centers, clinics, and hospitals carrying invisible emotional and physical burdens. But there’s another group quietly absorbing trauma every day: the healthcare workforce itself. Nurses, schedulers, …
When Engineering Gets Personal: Why Emotional Intelligence Shapes Project Success By Angela Webber (“Ms. Angie”)
Across Iowa, engineers are designing the infrastructure that will define the state’s future—bridges, water systems, energy facilities, and commercial developments. While technical precision remains the backbone of every successful project, today’s engineering leaders are discovering that the biggest risks to project success …
When Real Estate Gets Personal: How Empathy Turns Deals Into Relationships By Angela Webber (“Ms. Angie”)
In the world of real estate, success is often measured in numbers—square footage, cap rates, rent rolls, and days on market. But beneath every closing is a human story. Every negotiation, maintenance call, and tenant conversation carries emotional weight, and every handshake …
Customer Success Isn’t a Department—It’s the Heart of Project Leadership By Angela Webber (“Ms. Angie”)
In today’s project-driven organizations, success is often measured by timelines, budgets, and deliverables. But anyone who has led a complex project knows the truth: projects don’t fail because of spreadsheets — they fail because of people issues. Missed expectations. Fractured communication. Escalated …
When Stress Is the Norm, How Construction Leaders Can Turn Adversity into Loyalty By Angela Webber (“Ms. Angie”)
The Alberta construction sector is known for grit, craftsmanship, and getting the job done. But behind the hard hats and safety protocols lies a challenge that doesn’t show up on blueprints or inspection reports: psychological safety—the ability for workers and leaders to …
Resilience in the Lunch Line: The Hidden Power of Trauma-Aware Teams in School Nutrition By Angela “Ms. Angie” Webber
In school cafeterias across the country, the clatter of trays and the joyful chatter of students often mask a quieter reality. Behind every warm meal served, frontline school nutrition professionals manage far more than logistics and compliance. They absorb children’s emotions, navigate …
Resilience in the Lunch Line: The Hidden Power of Trauma-Aware Teams in School Nutrition By Angela “Ms. Angie” Webber
In school cafeterias across the country, the clatter of trays and the joyful chatter of students often mask a quieter reality. Behind every warm meal served, frontline school nutrition professionals manage far more than logistics and compliance. They absorb children’s emotions, navigate …
When Compassion Meets Fatigue: How CASA Teams Can Move Beyond Burnout By Angela Webber
In the corridors of family courts, foster homes, and advocacy offices, the stories are rarely easy to carry. For the professionals and volunteers of CASA programs across Illinois and beyond, these stories are a daily reality—narratives marked by loss, resilience, hope, and, …
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